Chapter 45: Post-Surgery Psychological Counseling

Even though hospitals were part of the service industry, they weren't known for "service with a smile." Doctors must remain serious. They must confront death and pain, dealing with patients in distress. Displaying joy when others suffer could be seen as callous or lacking empathy. Thus, for doctors, smiling was a luxury. The weather had turned chilly. Overnight, autumn seemed to have arrived. The emergency center suddenly became busy. The elderly and kids with colds and fevers were sent in droves.  Walter had...